RETURN / CANCELLATION POLICY
- CALL US AT 1-1-866-684-9990 MONDAY-FRIDAY 10-6 TO GET A RETURN NUMBER (RA). NO PRODUCT WILL BE ACCEPTED BACK WITHOUT A RETURN NUMBER. (See below.)
- THE MATERIAL RETURNED MUST BE RETURNED WITHIN 10 DAYS OF PURCHASE (U.S.) 20 DAYS OUTSIDE THE US, UNLESS PURCHSED FOR ON-LINE EDUCATION WHICH IS IMMEDIATELY PROVIDED, THEN IT IS ALSO 10 DAYS. IT MUST BE IN ORIGINAL CONDITION FOR RESALE IF PURCHASED THROUGH THE MAIL. WE WILL NOT TAKE BACK ANY MATERIAL ONCE USED. ( NO EXCEPTIONS )
- THE MATERIAL RETURNED SHOULD BE SENT CERTIFIED MAIL, RETURN RECEIPT REQUESTED. YOU MIGHT WANT TO SEND IT INSURED AS WELL, IN CASE IT BECOMES DAMAGED IN SHIPPING SO YOU CAN BE COMPENSATED.*
- ALL RETURNS/CANCELLATIONS ARE SUBJECT TO A 15% SHIPPING & HANDLING, RESTOCKING, ORDER CHARGE ON THE TOTAL ORDER.
Adjustments to an order are allowed during the first 30 days of a purchase.
We now offer a 3-year guarantee on all audio and video products we sell. If during the first 3 years from the original date of purchase, any audio or video product we sell shall be proven to be defective (excluding commercial use) we will at our option and expense, replace or refund the cost of said item or items. There will be no additional charge whatsoever to the customer.
Returns sent without a return number or to a location other than given will automatically be rejected and returned undelivered.
IF ANY OF THIS RETURN POLICY IS NOT FOLLOWED A CREDIT OR REFUND WILL NOT BE ISSUED.
By purchasing these materials I, the customer, acknowledge I have read and understand the return policy and I will strictly adhere to this policy if and when a return should become necessary.
NOTE: Any charge back or stopped payment may be illegal and will not be allowed, it may also affect your credit.